Any Zippo windproof lighter product when returned to Zippo factory, will be put in first class mechanical
condition free of charge, for we have yet to charge a cent for the repair of a Zippo windproof lighter, regardless of age or condition the finish, however, is not guaranteed

If you are UK RESIDENT, you can return your Zippo lighter to
Zippo UK - Repair Admin Dept
27 Grand Union Centre
336B Ladbroke Grove
London W10 5AS
Tel: 020 8964 0666

Customers living outside the UK should contact their local Zippo distributor or return the lighter directly to the Zippo 

Zippo Manufacturing Co. ? Repair Clinic
1932 Zippo Drive
Bradford
Pennsylvania 16701
USA

There is no charge for a Zippo repair, do not enclose any money.
Please allow 8 weeks for the return of your repaired Zippo lighter.
Please ensure that you provide us with your name and address when returning your lighter.
The Zippo Lifetime Guarantee only applies to the mechanical condition of its products, the finish is not covered by the guarantee.

The Zippo Lifetime Guarantee only applies to Zippo Windproof Lighter. Other Zippo products (including the Multi Purpose Lighter) are not covered by a Lifetime Guarantee.